GENERAL TERMS AND CONDITIONS

1. Preamble

• Grandstil Plus SRL offers rental / drive-test services of fully electric vehicles in Romania with affordable solutions for the environment.
• These General Terms and Conditions (hereinafter referred to as GTC) governs the contractual relationship between Grandstil Plus SRL and the driver of the electric vehicle (hereinafter referred to as the Client).
• GTC do not apply if they are contrary to mandatory provisions of law. Together with the GTC, the relevant provisions of the Consumer Protection Act also apply, as well as other laws useful for regulating this contractual relationship and the use of a motor vehicle on public roads, etc.
• By using the services offered by Grandstil Plus SRL and registering your account, you will be able to / booking a car / order placement, The Client acknowledges that it is bound by the GTC in their current version. If the Client does not wish to comply with the general terms and conditions, he will not be able to use the service offered by the Company in any form.
• Grandstil Plus SRL reserves the right to change and update the content of the website at any time, as well as the Terms and Conditions, Privacy Policy, Cookie Policy, etc., without any prior notice.
• Grandstil Plus SRL reserves the right to select its clients.
• In the event of a dispute or disagreement between the Company and the Client, the Terms and Conditions valid at the time of the dispute or disagreement shall apply.
• Booking a vehicle, placing an order, or registering an account (filling in the form) is equivalent to reading, understanding and accepting the terms and conditions below by the Client having the data so registered.
• Checking the box “I accept the terms and conditions” by the Client is equivalent to reading, understanding and accepting the terms and conditions.
• By registering the Client account and ticking the “I accept the terms and conditions” box, the Client warrants:
  • that it provides accurate, clear and truthful information, including any information necessary for payment terms, identification data and documents, contact details;
  • that it will immediately, prior to using the Service, update any such information correctly and permanently, notifying Grandstil Plus SRL in advance. Grandstil Plus SRL reserves the right to refuse registration and/or use of the service by the Client, as well as to immediately block the use of the service by the Client, without prior formalities, on the basis of incorrect, false or illegal information and documents. The Client is prohibited from deleting all or part of the data and/or documents recorded after use of the Service and non-payment. Otherwise, Grandstil Plus SRL has the right to require the Client to pay immediately and in full an amount equal to the amount due and unpaid for the Service used, as a penalty; express consent to the processing of personal data for the purpose of the service by the company. Booking a car, registering your account or requesting a service, The Client expressly and unequivocally consents to the processing of personal data for purposes similar to those for which they were made available to the company, in accordance with the General Data Protection Regulation (GDPR);
  • to respect any and all terms and conditions, their confidentiality, as well as all intellectual property rights that the Service offered by the Company entails;
  • that it is entitled to use the service under this contract (GTC). If the Client does not agree/does not agree to the terms or any other provisions/modifications of this Contract (GTC), the only option is not to place a reservation, request a service or register the Client account.
• The contractual clauses include the information in the following documents: the Rental Contract, the Rental Terms and Conditions, the Delivery – Return Form and all the specifications in the Annexes to the Contract.
• The following conditions are mandatory and must be respected in order to rent a car from the Provider by Romanian or foreign natural/legal persons.
• VAT will be added to all the fees.

2. Definitions
3. Contract – includes the information in the following documents: Rental Contract, Rental Terms and Conditions, Delivery – Return Form and all the specifications in the Annexes to the Contract.
4. Car / Motor vehile – means the vehicle offered for hire/test-drive together with all its accessories.
5. List Rate – represents the rate for one rental day (24 h) corresponding to the rented car/test drive rate/event rental rate.
6. Provider – the person who offers for rent a car, in this case Grandstil Plus SRL
7. Client – the person who signs the Rental Contract and purchases the services offered by Grandstil Plus SRL
8. Annexes – additional documents to the Rental Contract
9. Delivery – Return Form – document in which the state of the vehicle is noted both at delivery and at return.
10. User – the person mentioned in the Contract, who can drive the vehicle rented by the Client.
11. DG – guarantee paid for damage liability insurance as a security deposit explained in detail in chapter

3. Subject of the Contract

• The Provider offers temporary rental/test-drive services for a fee of vehicles owned and/or legally owned by the Provider and other services, presented on the Provider’s website, to the Client. The Client shall use and pay for the rental in accordance with the terms of this Agreement and the terms and conditions presented on the Provider’s website – [insert website].

4. Obligations of the Provider

• The Provider transfers to the Client the right of use of the vehicle which is the object of the Contract by: delivering the vehicle, filling in and signing the hand-over form, handing over the keys and the car documents (registration certificate, RCA insurance policy) in original.
• The Provider shall not be liable for losses incurred by the Client in the event of breakdown or damage to the vehicle, except for expenses authorised by the Provider for repairs.
• From the moment of delivery of the vehicle and until its repossession, the Provider is exonerated from liability for damages caused in traffic by the vehicle rented to the Client, as well as for road or bridge tolls or fines resulting from abusive occupation of a parking space, non-compliance with road legislation or Romanian laws.

5. Obligations of the Client

Note

In the case of a reservation made by telephone, e-mail, website or dedicated platform, the reservation may be cancelled by the Provider, without owing anything to the Client, if the Client does not meet the minimum mandatory requirements for the rental provided in the contract and published on the Provider’s website.

Throughout the rental period, the Client shall use the vehicle as a prudent and diligent owner and shall use it only for lawful purposes, only on the territory of Romania, under the agreed terms and conditions.

• The Client must comply with the operating requirements of the vehicle, the instructions and recommendations of the vehicle manufacturer, the road traffic rules laid down by law and the requirements of other applicable legislation, of which he must inform himself in advance.
• The Client must be in possession of a valid national and/or international driving license (international license required for documents issued in countries with a script other than the Latin alphabet and for those obtained by right-hand drive, e.g. UK, India, Australia, Japan). At the signing of the Contract, the original driving license must be presented together with an identity document. The use of a credit card is not mandatory to block the deposit, but pre-pay or Diners Club cards are not accepted. Fintech cards (Revolut, Monese, N26, etc.) can be used to pay for services, but not to block the deposit. The guarantee can also be paid in cash, at the choice of the Provider.
• For young drivers with experience between 0-1 years, as well as for senior drivers over 70 years old, an additional fee of 15 euro/day will be charged and the guarantee for damages will be 1000 euro. The Provider has the right to rent only certain classes of cars
• In the case of confirmed reservations, the Service Provider reserves the right to cancel them if the Client is more than 3 hours late in picking up the car, if the Client does not give prior notice.
• The Client undertakes not to allow the vehicle to be driven by persons other than those authorised by the Provider and mentioned in the Contract.
• The fee for additional drivers will be 15 €/user. By enrolling them in the Contract the Client accepts that they must comply with the rental conditions of the Provider.
• The Client undertakes not to drive the vehicle on off road surfaces, on unpaved roads or roads closed to public traffic. Otherwise, the Provider will charge the value of the repairs along with a service fee of 50 Euro which will be retained off the warranty
• The Client undertakes not to make or allow technical or aesthetic interventions on the vehicle without the written consent of the Provider.
• The Client undertakes to inform the Provider, at the latter’s request, of the location of the vehicle and to allow the Provider’s representatives to inspect the vehicle within 24 hours of the Provider’s request.
• The Client undertakes not to use the Vehicle for taxi driving, alternative transport – ridesharing (e.g. Uber, Bolt, Bla Bla Car etc.), driving school, pushing or towing activities, races, training, competitions, for the purpose of transporting dangerous substances or illegal activities, which may damage the condition of the Vehicle, as well as not to use it for any other purpose, other than the transport of persons for hire. If the rented vehicle is impounded or destroyed/damaged by the authorities or the Client, as a result of its use to obtain undue profit from the transport of prohibited objects or substances, the Client shall be liable for the entire value of the vehicle.
• Pets (e.g. dogs, cats) may be transported in the Provider’s vehicles only in special crates (cages, bags), closed during the journey. Otherwise, the same conditions mentioned in point 6.12 will apply.
• For failure to comply with the provisions concerning the Client’s obligations (unless the Provider has the right to unilaterally cancel the reservation without refund in case of an advance payment), the full security deposit shall be forfeited.
• The Client is obliged to maintain the vehicle in a proper state of use throughout the contractual period and to deliver the vehicle in the same condition as at the delivery date, subject to normal wear and tear in relation to the vehicle’s period of use. For the avoidance of doubt, the Parties shall not consider ordinary wear and tear for:

• Damaged, deformed parts, components or goods;
• Non-functioning devices and equipment;
• Bodywork, paint coat cracks and live scratches (paint coat damaged to primer);
• Degradation of the paint coating as a consequence of intensive washing and/or cleaning of the vehicle;
• Repairs carried out under poor quality conditions and/or defects resulting from poor quality repairs;
• Cracks or scratches to windscreens and other glass or plastic components (e.g. headlights);
• Scratches on windscreens resulting from the careless use and/or cleaning of the vehicle;
• Damage to the interior, such as burnt or stained seats, broken plastic front panel parts, trunk hood, window handles, etc.;
• Damaged body geometry;
• Tyres with a high degree of wear, cut, broken, deflated; bent, dented, scratched rims.
  • In the event of any damage to the vehicle during the contractual period (including damage caused by hitting animals or damage of unknown origin) the Client is obliged to bear the costs of all repairs necessary to restore the vehicle to the condition existing at the date of delivery, except for normal wear and tear, within the limits of the security deposit provided that the provisions of point 7 are respected. In the event of failure to comply with the procedure in case of damage, as provided for in point 7, the Client shall be liable for the full value of the repairs, immobilization costs and costs arising from the car’s lack of use.

6. Performance of the Contract. Delivery, Replacement and Return of the Vehicle.

• Delivery and return of the vehicle will be made at the place, date and time agreed by the Client with the Provider and mentioned in the booking form and Contract.
• The delivery and Return of the car out of office hours (M-F 09:00 -18:00) can be made at the Client’s request. In this case an additional fee of 100 € per Return/drop-off will be charged.
• Damage or destruction of rims or tyres entails the Client’s obligation to pay a service charge of €50 and the cost of repairs or replacement of the damaged/destroyed item.
• Damage to the lower part of the vehicle, representing the elements underneath the car, entails the Client’s obligation to pay a service charge of 50 € and the cost of repairs or replacement of the damaged/destroyed element.
• Returning the vehicle to a place other than the place where it was delivered shall be made only with the consent of the Provider and an additional fee of between €30 and €250 shall be charged. If the Client requests the return of the vehicle to another location after the car has been delivered, the Client shall inform the Provider in writing or by calling the 24-hour support telephone number 072x xx xx xx. The Provider will have to agree to this contractual change and the Client will pay the additional fee mentioned above, which will be communicated in writing by the Provider by SMS or e-mail. The fee will be collected upon return of the car from the warranty, in cash or on the credit/debit card presented by the Client when signing the rental contract.
• If the Client leaves the car in an agency other than the one initially established in the contract, without notifying the change of the delivery location, an additional fee of 250 € will be charged.
• When returning the vehicle after the contractually agreed time limit, an additional fee of 20 €/hour, agreed by contract, will be charged. If the Client delays the return of the vehicle without the agreement of the Provider, the Company shall be entitled to repossess the vehicle at the expense and risk of the Client.
• The return is effective at the moment of signing the Return Form by the Provider and the Client.
• For vehicles returned out of hours (weekeend and / or night) or in weather conditions that prevent checking the car, the Client’s responsibility for any damage and release of guarantees is extended by 24 hours from the actual return of the car. This condition also applies if the car returned by the Client is dirty and needs to be washed in order to be checked.
• Abandonment of the car by the Client without notifying the Provider in writing or calling the 24-hour support telephone number 072xxxxxxxx, without handing over the key to a representative of the Provider and without bilateral signature of the Return Form shall entail the Client’s liability for all costs related to the relocation of the car to the agency from which it was rented, and other costs related to the return of the car to its original condition in case the car is retunerd in conditions other than those in which it was delivered on the basis of the form. The same conditions also apply if the Client refuses to surrender the car.
• The Client is obliged to return the vehicle with at least the same load level as it had at the beginning of the rental period (according to the delivery form). Otherwise, following written notification from the Provider, the Client agrees to pay a €30 loading fee.
• Upon delivery of the car to the Client, the state of cleanliness of the car, both inside and outside, shall be specified, and the Client shall sign the forms containing these details. If, upon return, the vehicle requires more than the standard washing procedure to restore it to its pre-rental condition, the Client agrees to pay an administration fee of 50 € plus the cost of car washing, detailing, etc., as per the invoice to be sent by e-mail.
• The parking fees during the delivery and return of the vehicle, in a location other than the one proposed by the Provider, as well as the parking fees for the entire period of use of the rented car from the Provider are entirely the Client’s responsibility. The Client shall bear, in addition to the parking cost, all the taxes provided for by the legislation in force, both on the territory of Romania and in other countries, road taxes, bridge crossing taxes, parking taxes in airports or special spaces with limited duration, fines resulting from non-compliance with traffic rules. In case of non-payment of the above, the Provider shall pay the fines resulting from the Client’s non-fulfilment of its obligations. The Provider will invoice the Client the actual amount of the fine plus an administration fee of 50 €/fine.
• Travel outside the borders of Romania is not allowed. In case of breach, the Client will be responsible for the full value of the car.
• The provider rents with the car a series of accessories consisting of, child seat, snow chains, according to the following rates:

• In case of loss or damage of keys, original documents or car accessories, in case of loss of parking token or loss of registration plates by the Client, the Provider will charge the Client for the value of the damaged/lost items at the purchase invoice price of each accessory, or at the amount of the fine to be paid by the Client, plus an administration fee of 50 €.
• The Provider cannot be held responsible for any objects left in the Vehicle by the Client and not identified when the vehicle is returned.
• Smoking in the Provider’s cars is strictly prohibited. In case of non-compliance, a fee of 50 € will be charged, to which will be added the cost of car washing/detailing services.

7. Damages Guarantee and Damage Reduction Fees

• The vehicle is covered by a comprehensive insurance policy, according to the law. The RCA insurance is an insurance by which third parties injured as a result of a car accident caused by the fault of the insured driver, receive compensation for property damage and/or death or bodily injury suffered in that accident.
• The Client shall pay the Damage Guarantee (DG) when signing the Contract.
• Damage Guarantee (DG) is a damage (liability) guarantee in the amount of €500, also called Damage Guarantee. The mandatory guarantee is deposited in cash at the signing of the Contract. The guarantee will be returned to the Client upon return of the vehicle if no event occurs that would justify its retention as described in Chapter. VIII.
• The guarantee (fransiza) for damages shall be invoiced by the Provider to the Client under the following conditions:
  • damage (accidents) caused to the rented vehicle, ascertained by the competent police authorities to be the Client’s fault or the fault of an unknown perpetrator (includes the situation where the vehicle is found damaged or vandalized in the parking lot);
  • as well as in the case of any other exclusions in the insurance policies.

8. Exclusions from Damages Guarantee and Damage Reduction Fees

• Irrespective of the fee paid for the reduction of the guarantee for which the Client has opted, the Client becomes responsible and liable for the repair and payment of collateral damage in the following situations:

• failure to comply with the obligations laid down in Chapter V;
• the missing charge level, in the amount of 30 € representing the supply charge;
• loss of or damage to car documents, keys or accessories;
• damage to the passenger compartment: excessive soiling, staining or damage to the seats;
• damage to the lower part of the vehicle, representing the parts underneath the car;
• misfuelling of the vehicle;
• damage to wheels or tyres;
• partial or total damage caused by smoking inside the car and/or when the car is near flammable environments;
• other damage, damage or events caused by him through gross negligence or intent;
• any damage or other event not covered by the insurance company.

9. Payment

• The Client shall pay in full, at the signing of the Contract, the rental (of the car and of the aditonals it rents), the fee for the reduction of the guarantee (if opted for) and any additional fees set out in the annexes.
• Invoicing in RON is made at the selling rate of the BNR on the day of signing the Contract.
• Payment for the rental can be made in cash, by credit card, debit card (Visa, MasterCard or American Express) but no pre-pay, Diners Club cards are accepted. Fintech cards (Revolut, Monese, N26, etc.) can be used for payment of services, but not for blocking the guarantee. Payment of the guarantee can also be made in cash, in compliance with current legislation.
• The rates do not include: loading costs, road taxes except for the road tax for Romania which is included in the rental rate, fines received for violation of traffic rules on public roads and national legislation in force or costs resulting from the actions of the Local Authorities in relation to the Vehicle which is the object of this Contract, during the rental period. Full payment of these amounts shall be the responsibility of the Client.
• The Client must pay the total remaining financial obligations under the Contract at the time of delivery of the vehicle, based on the payment document issued by the Provider.
• Any amount not paid by the Client to the Provider at the end of the Contract, as well as other amounts arising subsequently (cost of extending the rental period, fines, penalties, taxes, etc.) or costs of repairs to the vehicle as a result of damage caused during the contractual period, may be charged by the Provider, as appropriate, from the Client’s credit card, with prior written notice. Any amount collected in the Client’s absence, with the Client’s consent by signing the present terms and conditions, shall be finalized with the transmission by the Provider of an email containing the receipts corresponding to the collection.
• In the event of late payment beyond the period stipulated in the Contract, the Provider shall be entitled to charge a penalty of 1% of the amount due for each day of delay.
• In case of early return of the vehicle, the Client will be refunded the value of the services paid in advance, recalculated according to the price/day change. The refund can be made in cash or by granting a voucher in the Provider’s network, valid for 12 months.
• The voucher can be used to reduce the value of future rentals. To use it, the Client must mention by phone or e-mail that he/she has such a voucher and present it at the counter (in physical or electronic format) when picking up the car..
• The voucher can be used at any of the Provider’s agencies in Romania and can be combined with other valid offers. The voucher can also be offered as a gift.
• The security deposit referred to in Article 7.3 shall be returned at the end of the contractual period, within a maximum of 30 days from the date of signing the return form by the Provider and the Client. The Provider shall not be liable for delays in the return of the guarantee caused by external factors such as delays by banking institutions, strikes, blocking of the Client’s accounts, etc.

10. Damage Procedure

• The Client is obliged to notify the Provider immediately of any new damage to the rented vehicle.
• If the damage has unknown perpetrator, the Client is obliged to obtain, before returning the car, the Repair Authorization from the Police Authorities..
• If the accident was the fault of the Client and 2 cars were involved, the Client has the following obligations:
  • Completion of the mutual agreement form if both drivers admit fault;
  • Report + repair authorization obtained from the Police in case the two drivers do not reach an amicable agreement.
• If the accident was not the Client’s fault, and 2 cars were involved, the Client has the following obligations:
  • Completion of the amicable settlement form if the 2 drivers admit their fault, copy of the guilty party’s RCA, copy of the guilty party’s Registration Certificate, copy of the guilty party’s ID, copy of the guilty party’s Driving Licence;
  • If the two drivers do not reach an amicable agreement, the following will be required: copy of the culprit’s RCA, the Report and the repair authorization obtained from the Police Authorities.
• If more than 2 cars were involved in the accident or the accident resulted in bodily injuries, the Client is obliged to contact the Police Authorities in order to obtain a Report and a Repair Authorization.
• In the event of an accident in which an animal has been hit, the client is obliged to notify the police as soon as the accident has occurred.
• In all the cases described above, the Client has the obligation to verify the correct completion of both the Amicable Statement and the Repair Authorization and the Minutes/Reports issued by the Police Authorities.
• In case of failure to comply with the procedure in case of damage, the Client shall be liable for the full value of repairs, immobilization costs and costs arising from the non-use of the vehicle.
• Any new damage occurring during the rental period of the vehicle will be invoiced according to the damage repair estimate, including minor damage such as scratches.
• If the vehicle is returned outside working hours or in any other situation where the return is not made directly to a representative of the Provider, after issuing the repairs estimate, an invoice will be issued for the difference between the estimate and the guarantee, with the obligation to pay it within a maximum of 10 days from its receipt. In case of non-payment within the mentioned term, a penalty of 1% per day will be charged for the days of delay.

11. Extension, Termination and Early terminatioon of the Contract

• 1. The terms of extension, termination or early termination of the Contract may only be determined with the consent of the Provider.
• The Client’s intention to extend the Contract shall be communicated to the Provider at least 24 hours before the expiry of the Contract. The agreed fee shall be paid under the same conditions under which the initial contract was concluded, no later than 24 hours after the start of the extension period.
• The contract terminates automatically at the end of the rental period.
• The contract may be terminated before the expiry of the term by agreement of the parties or by cancellation.
• In the event of early termination of the Contract by the Provider, the Provider shall notify the Client by telephone, fax or e-mail.
• Both in the event of early termination of the Contract and in the event of termination, the Client is obliged to return the vehicle within 12 hours of termination.

12. Other Clauses

• The Client shall be in default for all obligations assumed in the Contract and not fulfilled as such on time.
• The Provider assumes no risk or liability and releases itself unconditionally from them, in all cases in which the Client does not familiarize itself with the Contract and/or the Terms and Conditions on the Website, although this option has been granted and assumed by the Client.
• Any dispute arising out of or in connection with this Agreement shall first be settled amicably and only in case of failure, the parties shall apply to the competent courts in Bucharest.
• For any dispute, this Agreement constitutes evidence.
• Each party undertakes to inform the other party in writing, by means of electronic mail or website, at the latest within 5 (five) calendar days, if the registered office (residence) address or other contact information provided in the agreement changes.